Holiday Inn Wilkes Barre - East Mountain, an IHG Hotel

Comfortable room! AC in our room worked flawlessly and, was very quiet. Breakfast is very good but, I believe it should be included free with all packages instead of in it's own package with a corresponding charge. The cost of a night's stay should include breakfast. Shrinkflation I guess, pay more for a room and lose free breakfast. I've stayed there in several calendar years and, breakfast was included not long ago.

My daughter and I decided at the last minute to take my grandson on an out of town getaway away for the weekend. We were blessed with booking our king suite with a balcony. We had now plans of what to do after getting to our destination. We mostly hung out at the hotel and got to enjoy the gorgeous view of the mountains during the day and the lights from cars on the highways as well as the city of in the distance at night. We loved all the sounds we could hear sitting on our balcony after it got dark. We had a good time using the pool, hot tub and the sauna as a family. We love that they provide Dove products in the bathroom! Breakfast was delicious. The staff were very friendly, helpful and accommodating!

The entire hotel staff (especially Patty who truly went above and beyond), the restaurant, the easy and fast access to service, the beautiful grounds, the pool, and the breakfast buffet were all so amazing and it made my kids feel like the hotel was their home away from home which of course thrilled us. The few disappointing things involved our room... I was very displeased with how stiff and uncomfortable the bedding was. Just felt very cheap/rough and nothing comfortable enough to get a good night sleep which added to my frustration of the AC not working properly in our room. We had it set at cool and 62 but the room stayed at 72 and felt extremely stuffy to the point where I was up feeling suffocated most of the night. It was cool outside too so I'm unsure why the hotel room was so hot and stuffy. I'd hate to stay there in the summer months if the AC system has issues. Also we had trouble using the wifi so my kids couldn't watch their tablets. 😞 Other than the very uncomfortable room we still plan to go back thanks to Patty being so incredible with my kiddos. ❤️

Nice facility. Great hotel location and the hotel itself. Would recommend.

I’ve stayed at the property before; the thing I like the best is the location, which is extremely convenient for me. The staff are courteous and helpful and the rooms are comfortable and clean.